PRIVACY & COOKIES / GDPR POLICY

PRIVACY POLICY – PET WORLD 365

Thank you for visiting our website https://petworld365.co.uk

It is important for you to review and agree with our privacy policy before you accept to share the information required. In order to understand how your information will be extracted, stored and shared, we have created our privacy policy to be concise, intelligible, transparent and easily accessible by the users. Our privacy policy is legally structured in compliance with the new European Union (EU) General Data Protection Regulation (GDPR), ensuring that the data protection process is more secure and unfailing for users from the EU and the rest of the world.

IMPORTANT TERMINOLOGIES AS PER GDPR

Personal Data

It is any information related to a natural person or ‘Data Subject’ that can be used to directly or indirectly identify the person.

Data Subject

Refers to a natural person whose personal data is processed by a Data Controller.

Data Controller

An entity, company, organisation or an individual that determines the purposes, conditions and means of the processing of personal data.

Consent

It is any freely given, specific, informed and explicit consent by statement or action signifying agreement to the processing of the personal data by the user “Data Subject”.

Processing

Refers to any operation performed on personal data, whether or not by automated means, including collection, use, recording, etc.

WHAT INFORMATION WE COLLECT FROM YOU

There are two types of information that Pet World 365 collects from you. One is done manually and the other one is done on automatic basis. The data we collect manually are:

  • Full Name
  • Email Address
  • Postal Address (residential or commercial)
  • Contact Number (telephone and mobile number)
  • State
  • City

Information that is collected on an automated basis are:

  • IP Address
  • Browser Type
  • Session period (time the user was on this site)
  • Search history

HOW WE PROCESS AND STORE YOUR PERSONAL INFORMATION

The personal data of the data subject (user/customer) is processed for delivery purposes of the product purchased by the user. We do not process the personal information for company’s personal gains, the personal information (including name, email, address, and contact details) are processed to keep records of the products delivered and any communication held between Pet World 365 and the user (s).

We also process your IP Address, browser type and search history to keep records of our customer’s activity on our website.

We store all of your personal data in our encrypted hosting servers, furthermore our website is also SSL certified and secure which ensure the protection of your personal information on our website. Pet World 365 may also store some of the information on manual basis including but not limited to order invoices, shipment receipts, RMAs and purchase orders etc. We serve as data controllers for the legal and lawful processing of your personal data.

WHY WE PROCESS THE PERSONAL INFORMATION

Monitoring of user activity The response of users (customers) are also processed with a purpose to monitor overall engagement of the user on this site and report if something unusual happens. In most cases, spam users allocate internet bots to configure encrypted data from the site, to stop such activities that may harm the site of data of other users, a continuous evaluation of automatic data (such as IP Address and search history) is monitored. 

Orders We also process your personal information to process your orders seamlessly and to notify you about the status of the orders.

Consumer Engagement We may also send you promotional emails, discount codes and vouchers about different products to maintain a healthy customer-client engagement.

Third-Party Disclosure Please note that we share your personal information including name, email address, postal address, and contact details to third-parties (vendors) for shipment of your orders in a timely and secure manner. These vendors are only used for the delivery of products and your information is disclosed to them upon ordering only. Moreover, we do not share or disclose sensitive information such as payment method (card details) to any vendor or third-party service providers.

RETENTION PERIOD

Retention period refers to the time period for which we keep your data stored on your servers. PartsG.com removes all the data of users “data subject” after a period of 5 years with a condition – inactiveness from the user.

However, if you (user/customer) wants us to remove their data from our website and servers because they do not wish to use our services anymore they can always contact us with their concerns at [email protected] and we will make sure to take care of any query or concern requested by the user.

DATA BREACH

Pet World 365 haven’t faced any data breach ever however we will report any unlawful data breach of this website’s database to all the relevant individuals and authorities within the prescribed time period 72, only if it is obvious that personal information or data stored in an identifiable manner has been stolen or breached.

INTELLECTUAL PROPERTY RIGHTS OF MANUFACTURERS

Pet World 365 work with numerous manufacturers and brands for the buying and selling of products. Most of the products present on our website are authentic and only belongs to the original manufacturers. We do not sell or produce fake products from our website. The products available on our website are the sole property of their respective manufacturers and brands hold the intellectual property rights. We do not allow any user to upload any fake feedback or information that may harm the reputation of that particular brand or manufacturer. We buy only authorized products from original buyers after checking all the details and ensuring that the products and information provided to us are legit.

SHARING OF INFORMATION TO THIRD-PARTIES

We may disclose your personal information with third-parties upon request with the sole purpose of delivery and shipment. As some manufactures request end-user information in order to process your order in a secure manner. We may share the personal information of customer or their firm/site location where the item will dispatched to by the manufacturer. 

YOUR RIGHTS AND CONTROL OVER INFORMATION UNDER GDPR

Right to Erasure Users have the right to contact us at [email protected] or contact us through our contact form if they want us to delete their information from our servers. If you are not comfortable about your data being stored with us, you can always send us a request to remove your personal information and we will erase it from our servers. Furthermore, you will not be able to sign-in or continue with using our services or products.

Right to be informed User’s right to know how we process your information/data

Right to access User’s right to ask us of what information we hold about you on our systems

Right to data portability User’s right to receive the personal data which you have shared with us, in a structured and machine-readable format to transfer to another data controller with your own consent and/or under any binding contract.

Profile Updates Users will have the right and access to update their information on their profiles such as name, email, address and contact details.

Email preferences We respect the privacy and personal choices of our users. As an individual user, you can always opt-out or unsubscribe any time if you do not want to receive any promotional emails. We try to cater the unsubscribe requests of our users in a timely and prompt manner. You can always click on the “unsubscribe link” in any of our emails to not receive any further emails in future.

EMAIL OPT-OUT OPTION

If users do not want to receive any emails from us then they have the option to opt-out from receiving any emails regarding new updates, promotions, newsletters etc. Users will have the option to not opt for newsletter subscription upon their visit on our website. Also, even after subscription if a user decides to opt-out he or she can simply opt-out by clicking to an unsubscribe button which would allow the users to unsubscribe at any time. Users can find this unsubscribe button on the footer of any email received from our official email address.

Furthermore, if users want to withdraw consent of receiving any emails from us then they would have to inform us directly by sending us an email in written about their decision.

We do not send any irrelevant emails to the customers. All the emails forwarded or sent to Our users are related to products which are mostly pet related. Moreover, we only send 2 emails per month to Our users at maximum.

CHILDREN’S PRIVACY

You must be 18 years or above to avail the services from this website. You can only buy products if you are above the required age or under the surveillance of a Parent or Guardian. We do not collect any personal information from minors and in the event if we accidentally do so we immediately delete it from our servers.

PROMOTION AND ADVERTISEMENT

Pet World 365 must abide by the law to protect the sensitive data and information taken from users. All the promotions and advertisements done are in compliance GDPR requirements. Furthermore, we do not pass on or sell customer email addresses to any other businesses i.e. marketing companies or digital marketing agencies etc.

COOKIES

Website cookies are specific unique bits of PC information that numerous sites transfer to your personal/professional computer the first time when you visit any website. These cookies are saved on your computer’s hard drive and website may later use this information for record purposes. We may use Google Analytics or any other performance tracking tools to gather user’s interests.

HACKING AND VIRUSES

Our data is kept safe on secure servers and databases, however, it is an established fact that data over the internet is never safe. Therefore, we do not take any responsibility for the loss/stealing of data due to unethical hacking or introduction of viruses into our systems. We are liable to report such incidents to the relevant law-enforcement authorities. If the user is found to be involved in any illegal activity through our forum, we will be liable to share the user’s data to the cyber – crime authorities as well as other law-enforcement agencies as permitted by the law.

CONTACT US

If you have any concerns regarding our privacy policy then you may contact us at:

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!