Terms And Conditions

Delivery Information

Delivery details including time frames are shown within the above section of each product page. Orders are shipped directly from the makers / manufactures either by Royal Mail 1st Class post, 24 hour courier or 3 day courier, other couriers maybe used. Items shipped on a pallet such as larger items “Bespoke / made to measure items i.e Hutches,Runs, Chicken Coops etc, will take longer to make, this is due top the items being made by hand, these items will take extra time to make “Typically within 4 – 6 Weeks” however once Your order has been received we will send You an email confirming the estimated delivery time, if this is not suitable You may request a refund.

FREE UK Mainland Delivery is available on orders placed on our site, “when spending over £39.99” but please note that there maybe additional charges on heavy or large items.

Orders under £39.99 are charged at £3.99 unless stated differently on the products page.

FREE Delivery on ALL Husse Dry Pet Foods! ( £25.00 or more spend required)

We currently deliver Husse products to England & Scotland only

Simply enter coupon code ( HUSSE-FREE-DELIVERY ) Whilst at the checkout.

Delivery Times

Delivery details including time frames are shown within the above section of each product page. Orders are shipped directly from the makers / manufactures either by Royal Mail 1st Class post, 24 hour courier or 3 day courier, other couriers maybe used. Items shipped on a pallet such as larger items “Bespoke / made to measure items i.e Hutches,Runs, Chicken Coops etc, will take longer to make, this is due top the items being made by hand, these items will take extra time to make “Typically within 4 – 6 Weeks” however once Your order has been received we will send You an email confirming the estimated delivery time, if this is not suitable You may request a refund. For general small items We aim to deliver within 3 – 5 Working / Business Days “once we have received payment”.

Please note that if placing an order on a Friday,Saturday,Sunday or on a Bank Holiday we will start to process your order on the next working day.

Worldwide delivery

Is available on some items, but will be excluded from our FREE shipping service. Please contact us for a delivery quote, please include

  • Your desired product
  • Your FULL POSTAL ADDRESS INCLUDING POSTCODE

Click HERE to complete the contact form.

Payment Options

We accept the following methods of payment

PayPal

When choosing the paypal option You can either use funds from Your Paypal account or by using Your debit or Credit Card. To see Paypals Terms And conditions or anything else relating to using this service please click HERE.

Klarna

When Choosing this payment method You have the option to Pay within 30 days or You can select to pay for Your goods in 3 payment installments. This service is offered as interest Free but is subject to passing a credit check.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Refunds

Please take note that We cannot refund Bespoke / Made to measure items which have been made to Your measurements and specifications, this is due to us not being able to resell the item.

However on occasions where the bespoke item has not been made we will liaise with the relevant makers in the view of offering an alternative or a refund. Refunds may also be offered if items are damaged or of poor quality.

Any damages on receiving goods must be reported to Ourselves within at least 14 Days from receiving the product.

Refunds / Returns for other products

If products are to be found faulty, damaged in transit, or differing from the description given at the Petworld365.co.uk website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer. All returns must be notified to Petworld365.co.uk within 30 days of delivery of the product.

In the event of a customer purchasing an item from Petworld365.co.uk mistakenly and through no fault of Petworld365.co.uk, we will be pleased to replace or refund the item provided that the original item is returned to Petworld365.co.uk unused and in sale-able condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, Petworld365.co.uk reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.

This does not affect your statutory rights as a consumer.